Question 1

How can I find out more about Longbridge Academics?

Accepted Answer

You can reach us via our hotline/Whatsapp or use the request form to direct your queries to us. We will get back to you within the same day or the next working day.

Question 2

I wish to enrol my child to Longbridge Academics, how can I do that?

Accepted Answer

You can fill up the form under the "Sign Up" section, which can be done in less than a minute. Alternatively, you could use the message form to direct your interest to us or chat with us via WhatsApp/our hotline and we can make arrangements from there.

Question 3

How does the billing work?

Accepted Answer

Payment of fees must be made in full within the first 7 days of the month and it will cover all the classes and service for the same month. You will receive an invoice with the billable amount as well as the instruction for payment. Payment methods include wire transfer and Paynow.

Question 4

What happens if my child can't attend one of the lessons?

Accepted Answer

We will be in touch to understand the reason and also arrange an E-learning/replacement lesson. However, do understand that we have limited time slots to do a replacement class. If we cannot make up for the lesson not attended, the lesson will be forfeited. Whenever there is any foreseen mismatch of schedule, we appreciate a notice in advance so we can better prepare an appropriate arrangement for your child.

If there happens to be a long term mismatch of schedule, we will otherwise discuss more about the schedule fit. Do understand that as much as we have tailored solutions for each child, there are some forms of structure in the programme so missing lessons in the long run will definitely affect the effectiveness of the programme.

In the event that the child attended less than the prescribed 4/5 lessons for the month, the following month will be billed as per normal for 4/5 lessons. There will be no refund arrangements.

Question 5

How do I get to Longbridge Academics?

Accepted Answer

We are located at CPF Jurong Building. You can alight at NS1/EW24 Jurong East Station and make a 5/6 mins stroll to the building. Alternatively, you can use Bus Service 51(A), 66, 78(A), 79(A), 143(M), 335 to the bus stop "Blk 131" just outside Jurong CPF Building. Once outside the building, you can find the lift lobby at Entrance C to take the lift up to level 4.

Question 6

My son's/daughter's exams are nearing and he/she is struggling to achieve his/her desired grades, is it too late to join Longbridge Academics?

Accepted Answer

As previously mentioned in the webpage, we welcome any O Levels candidates. However, do understand that if we are only given limited time to help the students, we cannot guarantee any grades as they didnt go through the full programme. We will, however, do our best to help every student who enrolled to Longbridge Academics. That said, we highly encourage students to join us as early as possible to experience the full programme outlined for them.

Question 7

My son/daughter wants to join your classes but it's already March, will it affect the programme's effectiveness?

Accepted Answer

The Longbridge Academics programme has features that will help get late-joiners up to speed, eg tailored worksheets, in-class mini refreshers, holiday refresher courses, online forum etc. Therefore, late-joiners has a lot of resources to tap into to keep up as soon as possible. We definitely won't hesitate to provide even more resources for any students who request for more, whether late-joiners or not.

Question 8

I've a feedback for Longbridge Academics, how do I address it to you?

Accepted Answer

You can use the message form under the "Contact Us" section to direct the feedback(s) to us. We will appreciate any feedback to improve our services so do not hesitate to provide us with some!

Question 9

How can I keep track of my son's/daughter's progress?

Accepted Answer

At the end of every term, there will be a termly report for every student that highlights the different aspects of your child's progress. It will include both areas that need more work and focus on, as well as area that were done well which will encourage them to keep up the good work. You can refer to your child's termly report or request one to be directly. sent to you.

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